Guest Guide & My Stay Portal
Verify your booking reference and email address to submit live service requests (airport transfers, city transfers, maintenance, food delivery, or special requests) directly to the Front Desk.
Guest Information & Local Resources Notice:
Please note: Family Transit Homes does not directly offer emergency, transportation, or food services. However, to support your stay, we’ve curated a list of reliable local contacts that you may find helpful. These resources are shared solely for informational purposes and are intended to assist guests in accessing external services independently.
Submit an In-House Guest Request
Requires a valid Booking Reference and matching Guest Email for security.
Check Your Booking & Service Status
Online Check-In / Check-Out & Identity Document Security Boundary:
The official Online Check-In / Check-Out workflow records guest arrival details (Full Name, Email, Phone Number, Company/Address, Nationality, Apartment Type, Unit No, Check-In & Check-Out Dates). Digital upload of passports, IDs, and payment receipts remains disabled until encrypted object storage, access control, and retention policies are finalized. Please present your valid photo ID in person at Reception (Section 29, Lot 16, Unit 16G-02).
Booking Approval & Full Payment
Ensure your booking request has been approved by our Sales/Front Desk team and full payment has been verified by Accounts prior to check-in.
Confirm Airport Pickup Time
Provide your flight number (e.g. Air Niugini / Qantas) and arrival time at least 24 hours before arrival so our driver is dispatched on schedule.
In-Person ID Verification
Present your photo identification at the estate reception to receive your apartment keys, gate security pass, and Wi-Fi credentials.
Arrival & Complimentary Airport Shuttle Guide
How to connect with our shuttle driver at Jacksons International Airport and check in smoothly at your assigned estate.
Include your flight number when booking or email reservations@familytransithome.com.
Our driver meets arriving guests outside the International or Domestic Arrivals exit at Jacksons Airport.
Kennedy Estate (7 Mile) is approx. 5 mins away; Venezia (6 Mile) and Grand Eden (8 Mile) are 7–12 mins away.
Security guards verify your arrival at the estate entrance and escort you to Front Desk reception.